Holidayshed Terms and Conditions
These terms and conditions apply to bookings for flights and packages with Holidayshed limited of Beehive, City Place, London Gatwick Airport, West Sussex RH6 0PA. Holidayshed limited is registered in England and Wales.
Holidayshed acts as agents the suppliers and tour operator shown on your paperwork and documents (together with their ATOL number and booking reference where applicable). All terms and conditions of these principals will apply and are available on request.
1. Your Contract
For all bookings, the person making your booking must be a UK resident and at least 18 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us. In addition, all passengers on the booking must also be UK residents. Minimum age to travel unaccompanied is 16 years of age. No responsibility will be accepted by the Holidayshed through non-compliance of these Terms and Conditions.
Please note accommodation descriptions and star ratings are provided by the thrid party accommodation suppliers.
Our acceptance of your deposit or full payment forms a contract between the service provider(s) with whom you are making a booking and your party leader, acting on behalf of all the passengers in your party. Please note it is the passengers responsibility to ensure that they have all relevant documents before they travel.
2. Payment
Deposit Payments
For bookings travelling more than 3 months after the booking date, our website offers the facility to pay a deposit. Usually this deposit amount is £100-£150 per person as set by the principals with whom flights and hotels are booked. From time to time as a special offer the deposit on a booking may be lower than this amount. Where this is the case, we reserve the right to collect the remainder of the deposit automatically from the card used to pay the initial deposit 4 weeks after the date of booking. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards.
Balance Payments
For all holidays travelling within 3 months, a full balance is due on booking the holiday. All other holidays will be charged a non-refundable deposit on booking. Where you accept the option to book a holiday at a lower cost by paying in full at the time of booking, the whole amount paid is non-refundable should you later wish to cancel the booking, regardless of your date of travel. Please note that payments of balances due must be received by Holidayshed no later than 3 months prior to travel. Where you fail to pay us of your own accord, the card you used at the time of booking will be automatically debited for the amount due. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards.
We reserve the right to charge an administration fee of £15.00 per person per day where payments are received after this time. We also reserve the right to levy 2.5% OF THE TRANSACTION VALUE WHERE PAYMENTS ARE MADE BY CREDIT CARD AND 1% for debit cards however there is no charge where payments is made by cheque. Please make cheques payable to: Holidayshed Ltd. If for any reason we do not receive payment, we shall be entitled to cancel all parts of your booking. In this event you will lose all monies you have previously paid and additionally you will be liable for any cancellation fees set out in the Principal's Terms and Conditions. Credit and debit card fees are unfortunately non- refundable.
Prices can go up or down. We reserve the right to increase the price of your holiday after you have booked due to increases in our costs as a result of transportation charges, currency fluctuations, and government action. If the increase would be 2% or less than the price of your holiday (excluding insurance and amendment charges), we will absorb the changes in our costs, and will only pass on any increase above that level. If the changes in our costs cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price (as calculated above), but we will refund in full amounts exceeding 2% after deducting an administration charge.
If the increase in your holiday price is more than 10%, then you may cancel your booking, although you must do so within 14 days of the final invoice date. You will then receive a refund of all monies paid, except amendment charges. We will only consider a refund of insurance premium, if you can show us that you are unable to transfer or re-use the policy. If you do decide to cancel, then this will be considered a significant change as outlined in point 10 below and you will be entitled to the alternatives set out for these circumstances, including compensation if appropriate.
All Booking Fees are non-refundable
Promotion Codes
Promotion codes are only valid on holidays for 5 nights duration or more. Promotion Codes are only valid at time of booking and cannot be used after a booking has been made.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Please note that any bookings made over the phone may be subject to an additional booking fee.
3. Protection For Your Money
We are a member of the Global Travel Travel Group and act as agents on behalf of ATOL bonded tour operators. All charter flights (specifically excluding all low cost carrier flights ) are licensed and bonded by the Civil Aviation Authority (CAA). We act both as agents for licensed tour operators, in which case the relevant ATOL number is displayed with each flight shown. ATOL protection is not in place when tickets for scheduled flights are sent to you within 24 hours of payment being accepted or when your payment is made direct to airlines or your flight is booked with a low cost carrier. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
The charter air holidays and flights on this site are ATOL Protected, since all operaors we use hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
4. Insurance
Holidayshed uses Journeys Insurance. Please visit www.journeystravel.co.uk for all Insurance Terms and Conditions.
5. Special Requests
Please contact and inform us as soon as possible if you have any special requests. Although we will do our best to meet such requests, we cannot offer any guarantees.
6. Whats Included In The Price Of Your Holiday
Return flight from the UK to your overseas airport
Accommodation and meals as confirmed on your invoice
Baggage allowance as confirmed on your ticket
Aviation insurance and security charges
All obligatory airport taxes
Air Passenger Duty
All obligatory hotel service charges and taxes;
VAT on all holidays to EC countries
7. The Basic Holiday Cost Does Not Include:
In-flight refreshment
Additional flight charges
Excursions and other personal expenditure
Holiday insurance (see Insurance section);
Additional charges for rooms, meals or under-occupancy in apartments
Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, creche services, baby buggies, toddler packs etc
Charges that hotels or apartments may make for facilities such as cots, safe, sunbeds, sauna, tennis courts, sports equipment, porters, etc
Excess baggage, and the transport of any sporting equipment including skis
Deposits requested on arrival by some apartment/villa owner
Arrival/departure taxes imposed by your destination country that are payable locally in cash
Cost of visas or inoculations, where necessary.
Any phone booking fees if applicable
8. Cancellations
For all bookings, cancellations must be made online or by e-mail to admin@holidayshed.com by the person who made the original booking, and paid the deposit. The e-mail must contain your booking reference and as much information as possible.
All confirmed bookings are subject to cancellation charges as outlined below:
Flight Seat Booking
| Time before departure when cancellation instruction is received by us | Cancellation Charge |
| 56 Days or more | 50% |
| 29-55 Days | 75% |
| 22-28 Days | 85% |
| 0-21 Days | 100% |
Please Note: NO FRILLS and SCHEDULE seats are non-refundable.
Note: If you have to cancel for a reason covered by your insurance policy, you should be able to recover your cancellation charges.
9. If You Change Your Holiday
If you wish to change any details of your booking our customer services departments will do its best to help.
We charge an 'amendment fee' of £35 for each person named on the booking and for each detail of the booking which you change. The price of your new holiday arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you booked your holiday.
Please note that changes to your holiday within 56 days of departure may result in the cancellation of the original holiday and cancellation charges may be applicable as outlined above.
Some types of accommodation, such as apartments, or hotel rooms with reductions for three adults, are priced according to the number of people staying there. If your holiday booking changes because someone in your party cancels, we will recalculate your holiday cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge.
10. If We Change Your Holiday
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a 'significant change'. 'Significant changes' include the following changes when made before departure:
- a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away,
- a change of accommodation area for the whole or a major part of the time you are away,
- a change of outward departure time or overall length of time you are away of twelve or more hours,
- a change of UK departure point (but not between the London airports i.e. Heathrow, Gatwick, Stansted, London City or Luton) to one which is more inconvenient for you,
- accepting the changed arrangements or
- purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
- cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
If we have to make a significant change or cancel 10 weeks or less before departure, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted, where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 10 weeks before departure.
| Time before departure when a significant change or cancellation is notified to you | Compensation per Booking |
| More than 70 Days | £0 |
| 69-43 Days | £10 |
| 29-42 Days | £20 |
| 15-28 Days | £30 |
| 0-14 Days | £40 |
Very rarely, we may be forced by 'force majeure' (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
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Force Majeure
Except where otherwise expressly stated in these booking conditions, neither we nor your service provider can accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our or your service provider's control.
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Our liability to you
We make every effort to ensure that all arrangements are made correctly and efficiently. We only accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (providing they were at the time carrying out work authorised by us) except where death, personal injury or illness results (dealt with separately below). This acceptance of responsibility is, however, subject to the clause above 'force majeure' and the other terms of these Booking Conditions.
Subject to these Booking Conditions we only accept responsibility should you or any member of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance was due to:-(a) the act(s) and/or omission(s) of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
It is a condition of the acceptance of liability set out above that you notify us of any claim you and/or any member(s) of your party has in accordance with the clause below entitled 'Complaints procedure'. For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.
Except where otherwise expressly stated in these booking conditions, where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum we will have to pay you in respect of that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention (e.g. Warsaw Convention as amended for international travel by air and/or, for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for international and national travel by air, Athens Convention for international travel by sea) in that situation. You must give credit for all payments due or received from any carrier or hotel keeper which in any way relate to the claim in question.
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Complaints procedure
Should you have any complaints about any aspect of the arrangements, you must inform the local representative immediately and the supplier of the arrangements concerned. Problems can most easily be dealt with on the spot. In the unlikely event that an amicable solution cannot be found, you should write to us at Holidayshed, Beehive, City Place, London Gatwick Airport, West Sussex RH6 0PA within 28 days of your return with full details of your complaint. Any complaints that are not reported locally or not received within this period cannot be considered valid on your return.
In the unlikely event that we are unable to resolve any complaint amicably, you may if you wish refer the dispute to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking form. In addition, it does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you wish to make use of the scheme, written notice requesting arbitration under this scheme must be made within 9 months after the scheduled date of return from holiday but may in exceptional circumstances be offered outside this period. Full details are available from the Association of British Travel Agents, 30 Park Street, London SE1 9EQ.
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Flight timings
Please check your confirmation invoice and tickets as soon as you receive them. Contact us immediately if any information which appears on these documents or any other document appears to be incorrect as it may not be possible to make changes later. Holidayshed regret we can not accept any liability if we are not notified of any inaccuracies in any documents within 10 days of our sending it out (5 days for tickets). The flight timings quoted are for general guidance only and are subject to change. Latest timings will be shown on your confirmation invoice but the actual flight times will be those shown on your tickets which are dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully to ensure you have the correct flight times. You must in addition ensure you read and observe the instructions sent with your tickets for reconfirming your return flight. Generally, you will need to reconfirm by telephoning the suppliers resort office or the airport two working days before the date of your return flight.
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Checking in
You must ensure you check in at the airport in good time before the flight departure time and in accordance with the information provided with your tickets. Generally, you will need to check in at least two hours before departure. If you fail to do so, you are likely to be refused admission to the flight. In the event of your being refused admission to any flight or destination, country, or U.K. on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, which is not guaranteed, you will be responsible for meeting all costs involved.
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Holiday Participation
We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or affects other holidaymakers or is threatening or abusive towards our staff or agents in the UK or overseas, on the telephone, in writing or in person. In such circumstances, no refunds or compensation will be paid to you. If the Captain of a flight believes that you could be disruptive, they can refuse to let you on the flight. If this is the case, our responsibility for your journey or holiday, including any return flights, ceases, and full cancellation charges will apply, and no refunds will be given.
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Carriers conditions
The conditions of carriage of the airline you are travelling with will apply, and this may limit or exclude the airlines liability to you, usually in accordance with international conventions. Copies of these conditions of carriage are available on request.
Please note that both the outbound and inbound portions of your tickets must be used. If you do not use the outbound portion, you will not be allowed to use the inbound portion.
No Frills and Schedule flights are non-refundable. No frills carriers will apply card charges. All amendments to flight seat bookings will be liable to charges applied by the supplier according to their own Terms and Conditions.
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Infants
In accordance with the Air Navigation Regulations, infants are classified as children under the age of 2 at the date of return travel. At present an infant is permitted to travel on an adults lap or if between 6 months and 2 years, in a car seat. If a car seat is used, the infant will occupy its own seat, and therefore a child price will be payable. It is your responsibility to ensure that the car seat is acceptable to the airline in question. -
Passports & Visa
All passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regret that we cannot accept any responsibility for costs incurred if you fail to be admitted to any country. -
Health & Safety
Health formalities can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst travelling. For further information, see www.fco.gov.uk. -
Low Cost Carriers / BA.com
lowcostholidays limited feature No Frills and Scheduled carriers on the site and reserve the right to add a booking fee, or remove any booking fee as, may vary from time to time, to the price of the ticket shown.
No Frills carriers do not issue paper tickets; your passport and locater/reference number is all that is required at time of check in. No Frills and Schedule flights are non-refundable. No frills carriers will apply card charges. All amendments to flight seat bookings will be liable to charges applied by the supplier according to their own Terms and Conditions.
