Holidayshed Terms and Conditions

These terms and conditions apply to bookings for flights and packages with Holidayshed limited of Beehive, City Place, London Gatwick Airport, West Sussex RH6 0PA. Holidayshed limited is registered in England and Wales.
Holidayshed acts as agents the suppliers and tour operator shown on your paperwork and documents (together with their ATOL number and booking reference where applicable). All terms and conditions of these principals will apply and are available on request.

1. YOUR CONTRACT:

These are the terms on which we will make a booking  for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

2. MAKING A BOOKING AND BOOKING DETAILS:

When you have chosen your travel services and you make a request to us to book it, you must pay a deposit or the full cost of the booking and then we will send you an acknowledgement email of your request. This is not a confirmation of your booking, it is just an acknowledgment that we have received your request and have passed it on to the principal. Your booking is confirmed and a contract between you and the principal will exist when we send you confirmation on their behalf. When a booking is made over the telephone all details will be read back to you. Please note that any bookings made over the phone may be subject to an additional booking fee. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

3. PAYMENT:

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

All Booking Fees are non-refundable

4. CANCELLATION and AMENDMENT:

For all bookings, cancellations must be sent to us in writing by either e-mail to admin@holidayshed.com fax or post, by the person who made the original booking, and paid the deposit during the hours of 9am – 5.30pm Monday to Friday and will take effect on the day we receive this. The written cancellation must contain your booking reference and as much information as possible.

5. IF YOU CHANGE YOUR HOLIDAY:

If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge. Please Note: LOW COST and SCHEDULE seats are non-refundable. We charge an 'amendment fee' of £35 for each person named on the booking and for each detail of the booking which you change. The price of your new holiday arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you booked your holiday.

Please Note: If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges.

6. YOUR RESPONSIBILITY FOR YOUR BOOKING:

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed. Your contract is with the principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation by the principal. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any information about the accommodation that we pass on to you in good faith. Hotel ratings are given expressly as a guide and Holidayshed cannot accept responsibility for the ratings provided by the accommodation provider. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

7. ADVERTISED PRICES:

We reserve the right to alter any of the advertised prices. We reserve the right to correct errors in the advertised prices. We will do so as soon as we become aware of the error. You will be advised of the current price of the services that you wish to book before your contract is confirmed.

8. SPECIAL REQUESTS:

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.

9. PROMOTION CODES:

Promotion codes are only valid on holidays for 5 nights duration or more. Promotion Codes are only valid at time of booking and cannot be used after a booking has been made.

10. INSURANCE

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

11. YOU INDEMNIFY US IN THE EVENT OF DAMAGE CAUSED BY YOU:

Please be aware that the booking conditions of the principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.

12. DELIVERY OF DOCUMENTS:

All documents are sent via email (eg. invoices/tickets/Insurance policies) Documents  that require to be posted will be sent to you within 7 working days of your booking date. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to charges.

13. PASSPORTS, VISAS AND HEALTH:

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

14. FINAL TRAVEL ARRANGEMENTS:

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

15. COMPLAINTS:

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will find the emergency telephone number and UK contact telephone number shown on your relevant supplier documents we send you. We will of course assist you with this if you wish - please contact Customer Services via email to customerservices@holidayshed.com or via post. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com

16. FINANCIAL PROTECTION:

"Holidayshed Ltd" is a Retail Member of ABTA with membership number L7161. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you, please visit www.abta.com

The Financial Protection that your Principal (Tour operator) will supply will vary depending on the type of Travel Arrangements you book. Only Principals that offer package holidays are obliged to offer Financial Protection under the Package Travel Directive 1992. Please ask us at the time of booking what financial protection may apply to your booking arrangements."

Additional protection for Travel Arrangements that are not part of a package such as (Hotel Only, Schedule flight only..) may be available by way of insurance. Please ask us for more information at the time of booking.

17. SERVICE CHARGES:

In certain circumstances we apply a service charge for the services we provide.

SERVICE	CHARGE
Cancellation or amendment	Principal’s charge + £35 per person
Special requests after booking has been confirmed	Principal’s charge + £20 per person
Credit card charge	2.75%
Debit card charge	No Charge
Collection of surcharges/additional taxes	Principal’s charge + £20 per person
Pre-booking airline seats after confirmed booking	Principal’s charge + £20 per person