FAQ’s – Frequently Asked Questions
Before making your booking
Q: Why book with Holidayshed?
From start to finish our dedicated staff are on hand for any help and advice to ensure you get the most out of your holiday.
Great Value for money, flexible and tailor made to suit you. Choose the flights you want for the duration you want we will find the best holidays for you, whether it is 2 nights in one of our fabulous city hotels, or a long, relaxing holiday in one of our incredible beach resorts.
We have holidays to suit all budgets maybe you are looking for 2 star self-catering or 5* All Inclusive and all there is between we can offer great prices that won’t br
eak the bank.We have an easy to use website backed up by a team of holiday experts who are available 7 days a week to answer your questions and help you choose the best holiday.
Q: How do I make a booking with Holidayshed?
You can book on the Internet 24 hours a day on the holidayshed.com website or call our team by calling free on 0800 8495049 Monday to Sunday 9am to 9pm.
Q: Can I book a holiday if I do not have an e-mail address?
Yes you can by phoning our fully trained call centre staff that will then be able to assist you (see above opening hours).
Q: Can I secure my booking with a deposit?
If you are travelling outside of 12 weeks then you will be able to pay a deposit. The deposit amount will depend on the holiday you have booked. If you book a charter flight then the deposit amount will usually be between £75 - £150 for the flight and then 25% of your accommodation and any extras you may have booked. If you have booked a no frills carrier then we will take the full flight price as well as the 25% of the accommodation and any extras.
Q: What payment do you accept?
We accept payment by Delta, Switch/Maestro, Master Card and Visa.
Q: Do you charge a booking fee for credit card payments online?
We charge 1% fee for bookings made with Debit Cards and 2.5% for using a Credit Card
Q: Are there any flexible payment options?
We offer a deposit and part payment scheme for package holidays if you are booking your package holiday more than 12 weeks ahead of the departure date. You will be required to pay a deposit immediately and you will be given a date to pay the outstanding balance by (12 weeks before departure), allowing you to pay for your holiday with as many payments as you wish. If you are booking your package holiday less than 12 weeks before departure, you must pay the costs in full immediately.
Q: When will I have to pay the balance of my booking?
The balance is due within 12 weeks of your departure date. Please make any cheques payable to Global Travel Group and send them to Global House, Rookery Way, Haywards Heath, West Sussex, RH16 4RE.
Q: How do I arrange in-flight meals and extra baggage allowances?
At the booking stage, dependent on the holiday, you are given the option to arrange in-flight meals and extra baggage allowances. If you have already booked your holiday and you wish to add these options, simply call our customer services team on 0845 180 0526
Q: Are my credit card and personal details secure?
Where you see this symbol, your payment is covered by The Global Travel Group Plc's Customer Protection Guarantee. All your payments are made to The Global Travel Group Client Account. Your money is not available for use by The Agent and is held in trust until payment is due to the Operator. In the event of failure of the Agent or The Global Travel Group Plc, your money is secure in the separate Client Account and will be paid to the Operator to ensure your holiday is unaffected. In the event of the failure of the package Organiser your money is secured by law under the arrangements made by the Organiser. The Global Travel Group Plc will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection Fund (e.g. ABTA, ATOL). Make your payments to "The Global Travel Group Plc - Client Account".
Q: When will I receive my tickets?
If your booking is made on a charter flight you can expect to receive your tickets for travel 7 days before departure. If you are booked with a no-frills or scheduled airline you will have booked an e-ticket which means that you only need your passport and booking reference to check in. Flight details are not guaranteed and you should check on the day before travel with your airline, and/or the airport you are travelling from in case of changes to your flight.
Q: What do I do if the details on my tickets are incorrect?
As soon as you receive your tickets, let us know of any issues on 0845 180 0526 or email us on admin@holidayshed.com
Q: What are tickets on departure (TOD)
A Ticket on Departure (TOD) is issued if you are travelling within 14 days from the booking date. These tickets will have to be picked up from the airport at the appropriate operator's desk.
Q: When will I receive my accommodation voucher?
You will receive your accommodation voucher in the post once you have paid the full balance for your chosen holiday.
Q: What time can I check in and out of my accommodation?
Normal check in is between 14:00 and 16:00
Normal check out time is between 11:00 and 12:00
Times will vary from property to property as there may be a delay when some properties are at full occupancy.
Q: When will I receive my transfer vouchers?
Once you booking have been paid in full you will receive your transfer voucher with full instructions of where to collect and reconfirm your transfer.
Q: How do I reconfirm my transfers?
Approximately 48 hours before your departure call the number on your transfer voucher and they will reconfirm your pick up time for your journey home
Q: How do I make a special request for my accommodation?
If you have any special requests for your accommodation, please do not hesitate to call us on 0845 180 0526 alternatively you can email us at admin@holidayshed.com Please note that special requests are not guaranteed but we will endeavour to do all possible to meet your requirements.
Q: What if I want to change an aspect of my holiday?
Make sure you check your confirmation email and tickets carefully when you receive them. If you need to contact us to amend any booking details, including changing names, please do so as soon as possible calling us on 0845 180 0526 or email us on admin@holidayshed.com. It may not be possible to make the change you are requesting and there will be a fee to make any changes.Q: How do I cancel my booking?
All cancellations must be in writing from the lead passenger and our subject to our cancellation terms and conditions. Please email us at admin@holidayshed.com
Q: Do I need Travel Insurance?
All customers should have adequate travel insurance before they travel. It is best to book insurance at the time of booking as this will sometimes cover you if you have to cancel your booking. Please see our website for some great value insurance policies
Q: What additional charges will I have while on holiday?
You will only be charged for any extra that you book locally. Local charges may be made for mini bars, room service, spa facilities, laundry, air conditioning and sports facilities. A deposit may also be taken in some properties for breakages but this will be refunded at check out if no damage has been caused. Please make sure you have read all of the details with regards to your flights especially baggage restrictions to avoid any extra charges
Q: How can I find out if it is safe to travel to a particular country?
Check the FCO Travel Advice regularly. It is updated continually. The best way to access it is via the www.fco.gov.uk
Q: Do I need a Visa for my holiday?
It is the passenger’s responsibility to ensure they have all of the relevant paperwork including valid passports and Visas. To find out up to date information look at the FCO website www.fco.gov.uk
Q: I have been on holiday and have a query, what do I do?
We appreciate any feedback about your holiday experience. Please email us at admin@holidayshed.com or write to us at Global House, Rookery Way, Haywards Heath, West Sussex, RH16 4RE
